Vouchers

Only where the portal has vouchers.

A voucher carries a site plan and a duration. Redeeming one is the usual way to start or renew a site's subscription in Cloud. (Where the portal has card payments for vouchers: It is self-served throughout: you buy the voucher by card and redeem it yourself, against a new site or an existing one.) (Where the portal does not have card payments for vouchers: Your portal supplies the vouchers rather than selling them in the app, and you redeem them yourself, against a new site or an existing one.)

Where the portal has card payments for vouchers:

Purchasing vouchers

Pricing disclaimer

Any figures above are examples, and the plan shown is priced for one example selection rather than requoted as you move the slider. What a plan costs, which currencies you can pay in and what discounts apply are all set by your portal, and the checkout is the only place that states them.

Select a plan

Site subscriptions are sold as plans, named Plan A to Plan G with intermediate Plan A+, B+ and C+ levels. Each connected device is worth a number of points, and plans further along the alphabet cover more points - and so more devices.

There are two ways to find the plan a site needs.

1. Open the site's Subscription tab and read Required Site Plan. It is calculated from the devices already connected, and it also shows the points they use.
2. Add up the points of the devices you intend to connect, (Where the portal has a published supported devices list: using Supported devices), (Where the portal does not have a published supported devices list: though your supplier can confirm the points each model uses), and match the total against the thresholds below.

Once you know the level you need, set it with the points slider or the quick plan selection buttons.

Plan point thresholds

The plan selector on this tab names the points each plan covers as you move the slider, so the level can be confirmed there as you buy.

Plan	Maximum points
Plan A	10
Plan A+	15
Plan B	30
Plan B+	38
Plan C	60
Plan C+	70
Plan D	100
Plan E	150
Plan F	200
Plan G	250

Select a duration

Choose how long the subscription should run for. Where your portal offers a discount for committing to several years, it is shown against the longer durations as you pick.

Select plan delivery

Most projects need a single plan, and the default selection here is the one to take.

Where a project is several sites, one purchase can be split into several smaller plans, each delivered as its own voucher. Select Show more to see the split options available for the plan you have chosen; they change as you adjust it. Only the plan is split, never the duration.

Add to cart

Check the summary at the bottom of the page before adding, and choose the currency you want to pay in. Several purchases can sit in the cart at once.

Checking out

Once everything you want is in the cart, follow the checkout. At any point you can select the ? at the top right for a description of the step you are on.

You need a valid billing address and card details. VAT numbers and an invoice reference are optional.

When the payment has gone through, you are taken to your purchase history, where the voucher can be read and copied. An invoice is emailed to you automatically, and can also be downloaded from the options drop down against each order.

For portal owners:

Important

A voucher is only valid in the portal it was bought in.

Redeeming a voucher

How you redeem a voucher depends on whether the site already exists, and on whether the person redeeming it has an account yet.

A voucher can only be redeemed once. See Subscription FAQs for more on how subscriptions behave.