Subscription frequently asked questions
Common questions about vouchers, plans and renewals. For the full detail, see vouchers and a site's subscription tab.
Where the portal has extended trial vouchers:
What is a trial voucher and how do I redeem it?
Some hardware carries a QR code that can generate a trial voucher. Scan the code on the device and select the option to generate one.
Redeem it with the new site steps in Redeeming a voucher, depending on whether you already have a Cloud account.
A trial voucher can only be used to create a new site — it cannot extend an existing one. The plan and duration it provides depend on the hardware scanned.
I added a device and now my site is moving to Standby. Why?
The new device has pushed the site's points total past what its current plan covers. Open the subscription tab and compare Required Site Plan against Subscription Plan to see the plan the site now needs.
There are two ways to resolve it:
- Select Upgrade Plan on the subscription tab. This brings the site's renewal date forward in exchange for a higher plan.
- Purchase a subscription at the required plan and redeem the resulting voucher against the site.
Will redeeming a voucher change my subscription plan?
Yes, unless the voucher's plan matches the one already on the site. The site's Subscription Plan is adjusted to match the voucher.
If you are upgrading, the time remaining on the current subscription is converted to the higher plan first, so no value is lost by upgrading before the current subscription ends.
If you are downgrading, remaining time is not converted, and the renewal date is extended by the voucher's duration.
For portal owners:
I want to demo Cloud to a customer. Can I have a site?
Yes. Every portal comes with a demo site, which stays active permanently. If your portal does not have one yet, ask your portal's support contact to arrange it.
For readers who are not portal owners:
I want to demo Cloud to a customer. Can I have a site?
Yes. Ask the portal owner, or your sales contact, about a trial site.